We put our customers first. Happily, they put us first too.
Officially 'Best in Banking' for customer satisfaction.
What are you looking for today?
Bank of England Base Rate:
On Thursday 7 November 2024, the Bank of England announced a change in its base rate from 5.00% to 4.75%.
£175 when you switch to us
Switch your main bank account to us and we’ll give you £175. Conditions apply.
Make money with a FlexDirect account
How does 5% interest on your balance and 1% cashback on your spending sound? With our FlexDirect current account, you get all of that for 12 months, for no monthly fee. Conditions apply.
Internet banking
Check your balances or manage your payments all in one place.
Need any help logging in or registering? Visit our online banking help page.
Search for help
Popular searches:
Overall service quality – Great Britain
There’s more information to help you compare providers in the Competition and Markets Authority service quality results:
Overall service quality – Northern Ireland
There’s more information to help you compare providers in the Competition and Markets Authority service quality results:
Financial Conduct Authority Service Quality Metrics
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our Nationwide Service Quality Metrics page.
Share of APP scams refunded
This is the proportion of total APP scam losses that were reimbursed, ranked out of 14 firms.
APP scams sent per £million transactions
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms.
For example, for every £1 million of Nationwide transactions sent in 2023, £219 was lost to APP scams.
APP scams received per £million transactions: smaller UK banks and payment firms
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
APP scams received per £million transactions: major UK banks and building societies
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Nationwide, £128 of it was APP scams.